Privacy Policy for
The Definitive
Guide to London
(www.thedefinitiveguidetolondon.co.uk
)
Please find below the privacy policy
for The Definitive Guide to
London site which shall be deemed to be
incorporated into these terms and conditions. Your
privacy is very important to The
Definitive Guide to London ("we" or
"us").
We collect personal information from our users to provide
them with a range of services, to increase the efficiency of
our sites, to identify personal preferences, for market
research and for record keeping purposes. We may use this
information to tell you of changes to the site (and any changes
to this policy will be posted here).
We may also use the information to communicate with you and
to let you know about products and services in which you may be
interested.
When do we collect data?
We can collect data on you from a variety of different sources
these include.
1. When you purchase products or services from the site;
2. When you become a subscriber to our Newsletter;
3. When you speak to our customer services staff;
4. Via implicit data capture measures such as studying which
pages you read the most and the use of cookies.
In any of the above cases the data we collect could be personal
data.
Information collected about you and how we use it?
1. As a user of The Definitive
Guide to London, we may ask you to provide us
with some personal information such as your name, email
address. We also ask you to choose a login name and password in
order to access some of our services.
2. We collect your credit card number and expiration date to
order and book a flight, hotel, car rental etc.
3. We would use your phone number if we need to contact you
urgently (for example if you had made a mistake entering your
email address).
4. We collect and store your credit card information in our
internal database. Only authorized staff have access to this
information and the same is stored and protected by firewalls
and intrusion detection systems to prevent any unauthorised
access.
5. We log domain names and/or IP addresses, and browser type
for our internal site traffic statistics. IP addresses, etc.
are not tied to personally identifiable information.
6. We request details of affiliate’s websites to ensure the
suitability of such websites.
7. We do not sell, rent or trade your personal information to
third parties for marketing purposes without your express
consent.
This site contains links to other sites that we are not
partnered with, however, The
Definitive Guide to London is not responsible
for the privacy practices or the content of such Web sites.
They use your information only for supplying the service they
offer, and may not use your personally identifiable information
for anything other than the primary purpose for which the
information was collected.
Cookies
A cookie is a small text file that our site may send to your
hard drive when you are logged on to the exploringbritain.com
site. When you next visit us, our site may request the
retrieval of one of these cookies, and the information received
will personalise our content, offers and services to suit your
individual travel preferences. When you visit
The Definitive Guide to
London we collect information about your
computer and assign you a "cookie" (a small, unique identifier
text file). You do not provide this information, it is
collected automatically as a means of supporting your visit to
our site. This cookie does not contain any personally
identifiable information. You can always choose to not receive
a cookie file by enabling your Web browser to refuse cookies or
prompt you before accepting a cookie. Be advised that, by
refusing to accept a cookie, you will not be able to access
many travel services and planning tools offered by
The Definitive Guide to
London.
Third Party Cookies
The third-party advertising companies may also employ
technology that is used to measure the effectiveness of ads.
They may use this anonymous information about your visits to
this and other sites in order to provide advertisements about
goods and services of potential interest to you. No Personally
identifiable information is collected during this process. The
information is anonymous and does not link online actions to an
identifiable person.
Computer information
The Definitive Guide to
London collects certain technical information
from your computer each time you request a page during a visit
to the site. This information is collected from your computer’s
Web browser to enhance your experience on our site and may
include your IP address, operating system, Web browser software
(e.g., Netscape Navigator or Internet Explorer), screen
resolution, and referrer Web site.
Sharing the information our Site gathers/tracks
When you reserve or purchase travel services through
The Definitive Guide to
London we provide information about you to our
a third party. To process your order we will share some of your
personally identifiable information with the airline, car
rental agency, hotel, or other involved third party. We will
provide only the personally identifiable information necessary
to ensure the successful fulfilment of your travel
arrangements. If you choose to pay with a credit or debit card,
we also pass your card details to our bank for authorisation of
the transaction and for payment. We do not sell customer names
or other private profile information to third parties and have
no intention of doing so in the future.
Our Opt Out Policy
You can un-subscribe from travel offers by email at any time by
following the instructions at the bottom of the newsletter, or
by sending a blank E-mail.
Links
Our site provides links to other sites. When you click on one
of these links, you are leaving our site and entering another
site that we do not control and for which we cannot be
responsible. You should carefully review the privacy statements
or policies on any other site that you visit because those
privacy statements or policies will apply to your visit to that
site and may be very different from our policy.
Changes to our Privacy Statement
If we are going to use your personally identifiable information
in a manner different from that stated at the time of
collection we would notify you via email. You will have a
choice as to whether or not we use your information in this
different manner. In addition, if we make any material changes
in our privacy practices that do not affect user information
already stored in our database, we will post a prominent notice
on our web site notifying users of the change. In some cases
where we post the notice, we will also email users, who have
opted to receive communications from us, notifying them of the
changes in our privacy practices.
Your consent
By using this web site, you agree that we may collect and use
information as described in this policy. We will always make
clear how we do this, and allow you to tell us whether and to
whom your information may be disclosed. To comply with British
and European Union laws, we have to make clear that your
details may be supplied to third parties, possibly outside the
European Economic Area. Information may also be sent outside
the European Economic Area for processing, either by ourselves
or by other companies. By using this site you consent to both
of the above types of transfer.
Correcting or updating your information
Should your personal information change (e.g. your postcode),
or if you no longer want services you have signed up for, email
Privacy Officer requesting that we correct, update or remove
the data you provided. If you need to Modify or Change your
personal details after you have made a purchase on the site
please contact us as soon as possible. If you have
any questions or concerns about the information we hold about
you, you can also contact us
Third Party Advertising
The ads appearing on this Web site are delivered to you, on our
behalf, by our Web advertising partner. Information about your
visit to this site, such as number of times you have viewed an
ad (but not your name, address, or any other personal
information), is used to serve ads.
This policy is effective as of the 1
December 2008
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